GDPR Compliance

Our Commitment to Data Protection

At HOTLINE LABS LTD (operating as LiveSkillsHub), we are committed to protecting your personal data and ensuring compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

This page outlines how we implement GDPR principles within our operations and the rights you have regarding your personal data. This should be read in conjunction with our Privacy Policy, which provides more detailed information about our data processing activities.

Data Controller Information

HOTLINE LABS LTD is the data controller for personal data collected through the LiveSkillsHub platform and website. Our details are:

HOTLINE LABS LTD
Company No: 11873778
Enterprise Centre Tonypandy Enterprise Park
Llwynypia Road, Tonypandy
Wales, CF40 2ET

Email: privacy@liveskillshub.com

How We Apply GDPR Principles

1. Lawfulness, Fairness, and Transparency

We process personal data lawfully, fairly, and in a transparent manner. We clearly explain what data we collect, how we use it, and the legal basis for processing in our Privacy Policy.

2. Purpose Limitation

We collect personal data for specified, explicit, and legitimate purposes and do not process it in a manner incompatible with those purposes. These purposes are outlined in our Privacy Policy.

3. Data Minimisation

We collect only the personal data that is adequate, relevant, and limited to what is necessary for the purposes for which it is processed.

4. Accuracy

We take reasonable steps to ensure that personal data is accurate and, where necessary, kept up to date. You can update your personal information through your account settings.

5. Storage Limitation

We keep personal data in a form that permits identification for no longer than necessary for the purposes for which it is processed. Our retention periods are based on legal requirements and business needs.

6. Integrity and Confidentiality

We implement appropriate technical and organisational measures to ensure the security of personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction, or damage.

7. Accountability

We take responsibility for complying with the GDPR and demonstrate this compliance through appropriate documentation and procedures.

Your Rights Under GDPR

Under the GDPR, you have several rights regarding your personal data:

You have the right to request a copy of the personal data we hold about you and to check that we are lawfully processing it.

You have the right to request that we correct any incomplete or inaccurate personal data we hold about you.

In certain circumstances, you have the right to request that we delete your personal data, for example, if the data is no longer necessary for the purpose for which it was collected or if you withdraw your consent.

In certain circumstances, you have the right to request that we restrict the processing of your personal data, for example, if you contest the accuracy of the data or if our processing is unlawful.

You have the right to request that we transfer your personal data to you or to a third party in a structured, commonly used, machine-readable format.

You have the right to object to the processing of your personal data in certain circumstances, including for direct marketing purposes or where we are relying on a legitimate interest.

You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

To exercise any of these rights, please contact us at privacy@liveskillshub.com. We will respond to your request within one month.

Data Security Measures

We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including:

Encryption of personal data
Regular security assessments and penetration testing
Access controls and authentication procedures
Regular backups and disaster recovery plans
Staff training on data protection and security
Documented incident response procedures

International Data Transfers

As a UK-based company, we primarily process personal data within the UK and the European Economic Area (EEA). However, some of our service providers may be based outside the UK/EEA.

When we transfer personal data outside the UK/EEA, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission or UK authorities, to protect your personal data.

Cookie Policy and Tracking Technologies

Our website uses cookies and similar tracking technologies. We have a comprehensive Cookie Policy that explains what cookies we use, why we use them, and how you can control them.

We ensure that non-essential cookies are only placed on your device after you have given your consent through our cookie banner.

Data Breach Procedures

We have implemented procedures to deal with any suspected personal data breach. In the event of a breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority and, if appropriate, communicate the breach to affected individuals in accordance with GDPR requirements.

Contact Information and Complaints

If you have any questions about our GDPR compliance or how we handle your personal data, please contact us at privacy@liveskillshub.com.

If you are not satisfied with our response or believe that we are not processing your personal data in accordance with the law, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the UK. You can contact the ICO at https://ico.org.uk/.

Updates to Our GDPR Compliance

We regularly review and update our GDPR compliance measures to ensure they remain effective and aligned with current regulations. Any significant changes will be communicated through our website and, where appropriate, via email.